AI agents for customer service and sales
Boost the your customer service and sales team with autonomous AI agents serving, resolving, and selling 24/7 across all your digital channels. Reduce response times, increase conversions, and free up your team for strategic tasks.
Benefits of conversational AI for sales support and acceleration
Ours AI agents for customer service and sales combine conversational AI, reasoning and secure access to your data to resolve incidents, qualify leads i close opportunities with human fluency. They integrate with your CRM, e-commerce and marketing tools to provide accurate answers, maintain context and execute actions: create a case, issue a quote, make appointments or initiate a payment.
Key benefits:
- More revenue with less friction: agents capture and nurture demand in real time, with proposals and upselling contextual.
- 24/7 multichannel support: web, WhatsApp, e-commerce chat, social networks and email, with a single "mind" that remembers history.
- Quality and control: conversation guides, controls branded and compliance; each response is tracked for audit.
- Savings in operating costs: automate FAQs, returns, order status and changes; your team concentrates on high-value cases.
- Continuous improvement: training with real data, A/B of dialogues and forecast of demand to size the equipment.
How do Daimatics AI agents work?
Our projects follow a clear and measurable cycle so that the implementation be agile and safe:
- Discovery and objectives: we align KPIs (first response time, NPS, conversion rate, AOV, cost savings). We audit your sources: CRM, ERP, e-commerce, knowledge base and sales flows.
- Conversational design and security: we define intentions, knowledge domains and controls brand. We establish data policies (anonymization, retention and permissions by role).
- Integrations and actions: we connect with yours tools (Salesforce, HubSpot, Zoho, Dynamics, WooCommerce, PrestaShop, OpenCart, payment gateways, calendars) so that the agent act, don't just talk: open/update opportunities, record activities, make appointments, generate coupons, process returns.
- Training and orchestration: we adjust prompt, memories and reasoning; we define when the agent scale to a human (transfer with context).
- Pilot controlled: we throw it into a channel and measure it. Confidence thresholds, fallback i controls tone. Legal and compliance review.
- Deployment and optimization: We expand to more channels, do A/B tests of flows, refine content and connectors. Forecast to size peaks (Black Friday, campaigns).
Result: reliable, traceable and results-oriented AI agents who work side by side with your teams.
How can Daimatics help you?
At Daimatics, 20 years that we help companies in Andorra, Spain and the region to grow with seo, Ads, analytics, e-commerce and automation. Our differential in AI agents is practical and measurable: we prioritize quick wins without losing sight of the roadmap in the medium term. Always with controls of quality, reporting clear and knowledge transfer to your team.
Specific benefits of working with us:
- Guaranteed speed: deliverables for sprints, SLAs and controls of precision with human review.
- Full integration: We connect the agent with your CRM, e-commerce and marketing automation to close the sales circle.
- Continuous optimization: dialogue analytics panels, highlights of lost opportunities and testing constant.
- Costs under control: transparent budget, phased scaling and reuse of existing content to accelerate implementation.
Frequently asked questions about AI agents for customer service and sales
It depends on the volume of interactions and the mix of channels, but our customers see 30–50% reductions in care costs, +15–35% in conversion and noticeable improvements in NPS in the first 60–90 days. We design metrics and controls to measure it from the pilot.
We use native plugins and APIs for Salesforce, HubSpot, Zoho, Dynamics, WooCommerce, PrestaShop or OpenCart. The agent creates and updates records, make appointments, add notes and move opportunities into the funnel with full traceability.
We define conversation guides, controls of content, trust thresholds and flows’scaled to human. We audit each response, activate personal data filters and maintain logs for compliance and audit.
one pilot functional is usually ready in 3–6 weeks, depending on the complexity and number of integrations. We will need access to your tools, process documentation and an internal reference person for agile validations. We scale in phases to maintain costs and risks under control.
Yes. We can start with automation of FAQs and support to reduce workload and, once results are measured, activate modules lead qualification i assisted sales. All in one roadmap with forecast of impact.
