Privacy policy

Through this Privacy Policy, Daima tic Solucions, SL informs you about the personal data we collect, how we treat it, and your rights in relation to them granted by the personal data protection regulations that apply to us.

Applicable regulations

We have structured this policy in the following points of this index. We recommend that you read it in its entirety and carefully.

This policy applies exclusively to visitors or users of this website, users who make use of the services it offers Dama tic Solutions, sl for the purposes previously described, all people and their respective data, such as names or images, may appear on our page or in the context of the services themselves described.

The sole person responsible for your personal data is the owner of this website

We have a data protection officer whom you can contact in person via the email

Dama tic Solutions is not responsible for the activities or events of other websites, including if it accesses these, through, links that are on our page. It is for this reason that we solemnly recommend that you carefully read all the information that we provide you or that others provide you with before providing your personal data (especially the policies and cookies of each website that you visit frequently), and if possible contact the person in charge in case of concern.

Generally, you are the one who directly provides us with your personal data through telephone calls or e-mail, among other ways of obtaining your data. The only exceptional data to this standard and that will not be used are the following:

The data provided by third parties who book or buy products or services a Dama tic, solutions, sl or of some affiliated entities and/or associated with Dama tic Solutions, sl
Possible photographs in which you appear at events
The images that correspond to any news in which we consider that it is of public interest and the right to information prevails over the possible interests of the people in said image are published on our website
The data that may appear on reservations of which you are the holder or the holder has made you the beneficiary
The last four digits of your credit card, debit card or other forms of payment and together with the number of the operation returned by the provider of the payment service, which will be necessary in the case of inquiry or rejection of the operation
the contact details that are provided for our services when you act as a sales representative
The cookies or cookies on this website you will find more information in the respective cookie policy section.

To manage your reservations or purchases by phone

We process the data you provide us in relation to the reservation or purchase of our products or services in order to formalize your purchase or reservation and to communicate to you by email or by telephone any information related to this, as well as to manage and issue supporting documents of the reservation or sale and any related communication that is necessary to formalize it. Specifically, we can collect your credit card number and expiration date, together with the name of the holder and the code on the back of said card, in order to guarantee your reservation and control fraud.

We can also use the data you provide us during purchases or reservations to manage, administer, leave, expand and improve our contacted services, and to extract statistics in relation to the interest you arouse in these and our promotions.

The legitimizing basis for this treatment is the sales contract or reservation agreement for a service or product that you sign when completing your purchase or reservation, and our legitimate interest in improving the quality of the services we offer.

To analyze your assessment of our services and the interest aroused by our marketing partners

We can process the data you provide us, for example during the purchase or reservation of our services, to request your assessment of the care received.

We may also extract additional statistics related to the interest generated by our marketing campaigns.

The basis that legitimizes these treatments is our legitimate interest in improving the quality of our services and the events you manage or provide, as well as our marketing campaigns.

To send you information, promotions and discounts of interest

We process your email when you subscribe to the service of newsletter or when you request an audit, to inform you about news, events, exclusive content, and promotions so that you can make the most of our facilities and services.

The legal basis of this treatment is your consent, and it can be withdrawn at any time by exercising your right as indicated later in this policy, or through the link at the foot of each email. The only consequence of withdrawing consent is that you will no longer receive information that we send you and you will no longer be able to participate in promotions, contests or raffles reserved for our subscribers.

To attend to your requests, queries or complaints

We collect the personal data you provide us in your emails, by phone, or through the form on the contact page or when you request us to exercise some right, to attend to your requests, queries or claims in relation to our services or with the rights you have over your personal data.

The legal basis for this treatment is your consent to send it-us or give us this data, our legal obligation is to attend to your rights requests, our legitimate interest in attending. The supply of your personal data is therefore voluntary, although if you do not provide us with the personal data we need, we will not be able to process your request, inquiry or claim. You can remove your consent when you wish, although, likewise, said removal will make it impossible to continue processing your request, query or claim.

To handle any future claims

We block data that may be necessary to manage your potential relationships, or ours, on the basis of our legitimate interest in defending to safeguard our rights.

To control access to our facilities, event or services through tickets or credentials

We use the data from your reservation or invitation and your passport or DI, to authorize or not their access to our facilities and, eventually, to the restricted areas of our events or services, as well as to analyze and control the occupation and logistics of the different areas.

To guard and return the objects you lose in our facilities

If you have lost an object containing personal data, we will keep said personal data until the rightful owner of the lost object successfully claims it at our customer service point or, after a reasonable time, it is handed over to the police authorities so that they are the ones who manage their custody and eventual return.

The legitimate basis for treating the data obtained from objects that may have personal data in this way is our legitimate interest in preventing their theft and returning said object/s to you.

To provide media coverage at events

If you participate in person at our events, the independent press and our own professionals may record your image and, sometimes pre-arranged, your voice, in the context of the event.

The legal basis for this processing of your image is our legitimate interest in the media coverage of the events we organize or sponsor for the purpose of using the recordings of your promotional materials, including on our website and our social networks.

You are not obligated to appear in a recording. If you wish, you have the right to object to our legitimate interest and ask us to remove the material in which you are identified. In order to be able to evaluate your opposition to our legitimate interest, and in the event that it is necessary to immediately withdraw the images that are possible to identify, we will ask you to indicate where it has been possible to see him.

To promote our facilities and services

If you have signed a contract or an image rights sediment consent with us, we may collect photographs or videos of our facilities, products or services in which your person is identified, and may be heard your voice, to then use them as promotional campaigns or publish them in media such as the national or international press, our website, or our social networks. If you have signed an image rights sediment consent, we inform you that it can be revoked at any time because we will remove your image from our website and networks, without the revocation having any effect on the dissemination of your existing image before processing.

Additionally, we may graphically record the atmosphere of our facilities to promote our premises, and its services and, eventually, your image and voice may appear in such graphic material. Unlike what was previously indicated in the previous paragraph, in this case the legal basis for the treatment of images is our legitimate interest, which you can object to at any time if you consider it to be contrary to your interests. To be able to evaluate your opposition to our legitimate interest, and in your case to immediately remove the images that identify you, we will ask you to indicate where you saw them.

To initiate or maintain the relationship with our suppliers

If you represent a supplier of products or services, we collect your contract and signature data for the purposes of:

  1. Manage our relationships of all kinds with the supplier you represent
  2. Manage the corresponding file from our list of authorized suppliers
  3. Manage the budgets and invoices of the supplier you represent.

The treatments linked to purposes 1 and 2 are legitimate due to the employment or service contract you have signed with the supplier you represent and our legitimate interest in contracting with the same. And the treatments linked to purpose 3 are legitimated to be necessary for the execution of the contract you have signed with us.

To preserve security through video surveillance

We collect your image through our video surveillance security systems in order to preserve the safety of people, property and the facilities themselves.

The basis of legitimacy for the aforementioned treatments is the public interest in public safety, our legitimate interest in the security of our establishment, and the legitimate interest of third parties who seek judicial protection over a crime that may be proven by minutes of a recording.

To select and hire our staff

We process the CV data that you have voluntarily sent us to manage the relationship with candidates for a job a Dama tic Solutions, including the process of researching, filtering and storing CVs of potential candidates, the staff selection process and the recruitment process.

The legitimate basis for the aforementioned treatments is your consent, which you express when you send us your CV, the execution of the pre-contractual measures, and if we do not have an open recruitment process or you are not selected, our legitimate interest to keep your CV to be included in said future processes.

To guarantee the correct functioning of our website

We use cookies (cookies) functional to guarantee the correct operation of our website.

As they are cookies necessary for the proper functioning of the website, their use does not require you to give us your express consent, and the basis that legitimizes us to use them is our interest in being able to offer you our web services.

You can find more information in our cookie policy.

To extract aggregate statistics of the use that visitors make of our website (cookie analyses/cookies)

We use analytical or statistical cookies to identify the most and least visited pages, analyze which contents are of greatest interest to our visitors, and measure the success of our information campaigns, all with the aim of improving the services we offer you we offer through the web. All these purposes provide aggregated results, from which it is not possible to identify the interests of any particular person.

As they are non-necessary cookies, we will not use them until we obtain your consent, and not giving or withdrawing it will not have any further effect to hinder our purpose of improving the web through the analysis of added browsing statistics of our visitors.

You can get more information about cookies in our cookie policy.

To send you personalized direct advertising (advertising cookies)

We use our own and third-party advertising cookies to send you personalized advertising, from us or from our partners.

Since these are non-necessary cookies, we do not use them until we have your consent, and not giving it to us or withdrawing it will have no effect other than an effect in which your visit to our website will not be able to use to improve the advertising interest you receive.

To be able to use Google cookies

Additionally, as the obligation of Google LLC, of which Google Ireland Ltd is a subsidiary, it imposes on entities that, like us, use Google tools analytics and Google ads, we inform you that these two services are operated by Google Inc.

The information generated by the cookie about your use of this website and your advertising preferences is generally transmitted to a Google server in the USA and stored there. If you want more information, you can consult the page that describes how Google makes use of the information on our website and/or Google's privacy policy regarding the previously mentioned services.

For other purposes that are not compatible with the above

We can make use of your personal data for other purposes that are not incompatible, with the previous previously indicated whenever it is allowed in the regulations in force regarding the protection of personal data, and of course, acting in agreement with the previously cited and with the rest of the applicable regulations.

We do not give your personal data to anyone, unless:

  • Be the one to request it yourself.
  • We have a legal obligation to do so (for example, we are legally obliged to provide copies of invoices to the Department of Taxes and Borders of the Government of Andorra when so requested).
  • You contract our services through intermediaries (for example, a personal shopper) to whom we have to deliver products or services that have been purchased on their behalf.
    Let us be co-responsible for the collection of data, because, always with your consent, other entities that deal on your behalf. (Google ireland Ltd, with social address in the street cord House 4, Barrow - Dublin, Ireland, which acts as data controller of Dama tic Solutions for the processing of cookie data that is necessary to be able to use the services of Analytics i ads, and as independent responsible for all the treatments carried out on its behalf in accordance with its privacy policy. We transfer data to Google Ireland Ltd on the basis of the data protection agreement that the mentioned company is located in a member country within the EU includes in the addendum of the standard contract for countries suitable to the RGPD, as is the case of the Principality of Andorra , to which we add the additional safeguard for the anonymity of the IPs collected by the cookies)
  • We need to protect your rights, ours, those of our employees, or third parties (which may require the sediment to the police for security reasons or to health authorities to prevent the spread of disease, for example, for contact tracing purposes ). For example:
    If our video surveillance cameras record a break-in in our facilities, or
    If a third party requests video surveillance images from us on the basis of their legitimate interest in request effective judicial protection with respect to the commission of a crime or request compensation for damages suffered, and reduced the sediment of minimum images indispensable to achieve the purpose pursued
  • We will need them to be processed by our service providers, on our behalf, and under the terms and conditions of the relevant data processor agreement.
  • You expressly authorize us to share data collected by advertising cookies with third-party advertising companies to publish their own advertisements in the spaces designated for this purpose on our website. We are co-responsible for the collection of personal data through the aforementioned cookies, as long as you consent to it, since without our website the aforementioned data would not have to be collected, and third-party companies use them so that said third parties can show more ads personalized according to the interests that can be derived from internet browsing. In our cookie policy you will see which advertising cookies we offer you and how to configure them.

Any international transfer that we eventually need to make will comply with the fact that establishes the regulations in force that apply to us at any given time.

Dama TiC Solucions keeps your personal data exclusively for the duration of the treatments they require, and then we will keep them blocked for as long as it takes to prescribe the legal responsibilities that apply to us at any time, arising from the treatment (including the obligation to be able to demonstrate that we must comply with your request for the destruction of personal data).

For example:

  • We will retain video surveillance recordings for a maximum of thirty days as long as they are incident-free, and if exceptionally a security incident has occurred during this period or there are indications of the commission of a crime (for example, a burglary), we will remove a copy of the part of the recording that captures the incident that will be kept until delivery to the public security authorities or the interested party involved that requires us to prove their request for judicial protection.
  • We will retain your email address for the purpose of sending you newsletters, therefore, do not revoke the consent that authorizes us to send them.

Where we do not have a legitimate purpose for processing some of your personal data, we will delete or anonymize it, and if this is not possible (for example because backups are found), we will store it securely and block it to isolate them from any further processing until their removal is possible.

Do you have the right to obtain confirmation if Dama TiC Solutions has or does not have your personal data.

We remind you that, when you share personal data with other managers, you must exercise your rights directly with that manager, following the instructions provided in their own privacy policies. Specifically in relation to the data that our data that our cookies share with Google, we will inform you that you can install in your Chrome browser, internet Explorer, Safari, Firefox and/or Opera, the plugin to not send Google data analytics at Google Inc.

Next, we will explain what other rights you have and how to exercise them.

Your rights

In accordance with the provisions of LQPD and in the RGPD, you can request us to enforce the following rights:

  • Access to your personal data
  • Rectification of some of your data, specifying the reason
  • Deletion of some or all of your data.
  • Limitation of the processing of your data, specifying the reason for the limitation.
  • Opposition to the processing of your personal data.
  • Portability of your data when the basis for legitimizing its collection has been your consent or contract.
  • Right to not know subject to automatic individual decisions

Where and how you can exercise your rights

You can exercise your rights:

  • By sending a written request, addressed to Dama TiC Solutions to our postal address indicated in section number four of this policy, or indicating a means of communication to be able to respond to your request, or ask you for more information if necessary. We would appreciate it if you could indicate about "exercise of personal data protection rights".
  • By sending a form associated with the right you wish to exercise, or a message containing said information, sending to the email address, indicating in the subject exercise of the right to protect personal data . You will find said forms later, in this same section of the amended policy.

In your cases, if it is not possible for us to verify that you are who you say you are, we will ask you to please send proof of your identity, and thus ensure that we respond only to the interested party or your legal representative.

Also, if you consider that you have not obtained full satisfaction in the attention to the exercise of your rights, we inform you that you can represent a claim before the national control authority of your country, or by directing to that effect the Andorran Data Protection Agency (APDA).

By providing us with your data, you guarantee that it is accurate and complete. Likewise, you confirm to us that you are truthful about the personal data that you have communicated to us and that you will keep them conveniently updated so that they respond to your real situation, being responsible for any false or inaccurate personal data that you may provide us, as well as the harms and damages, direct or indirect, that may derive from its inaccuracy.

You cannot provide us with other people's personal data unless it is justified in relation to the services you request from us. In any case, if you do not provide us with the personal data of third parties, you assume responsibilities to inform such third parties before providing their personal data. This information you must provide to the third parties whose data you supply to us, and it is you who is responsible for the legality of this personal data and for transmitting it to the respective holders of their rights that they have in relation to their data.

In the event that you have to provide the data of a minor under the age of sixteen or of a person whose rights are limited, in doing so you are obliged to have the authorization of the holders of parental authority or guardianship . Without this authorization, it is forbidden to provide us with any personal data of the amended persons.

We are fully committed to protecting your privacy and personal data. We have drawn up a record of all the personal data processing activities you carry out Dama TiC Solutions, we have analyzed the risk that each of these activities may pose, and we have implemented the appropriate legal, technical and organizational safeguards to avoid, as far as possible, the alteration of your personal data, its misuse, loss , fur, unauthorized access, or unauthorized treatment. We conveniently keep our policies up to date to ensure that we provide you with all the information we have about the processing of your personal data, and to ensure that our staff receive appropriate guidance on how they should handle your data. We have signed data protection clauses and data controller contracts with our service providers, taking into account the need each one has to process personal data. Restricting access to data to those workers who really need to know it to carry out any of the treatments amended in this policy, and we have trained and made them aware of the importance of confidentiality and maintaining the integrity and availability of their information , as well as on the disciplinary measures that will involve any eventual infringement of this matter.

We will update this policy as necessary to reflect any changes that is produce in the regulations or in our treatments. If the changes are material, we will notify you before they become effective by sending a notice and posting a prominent notice on this website, and you will have the option to exercise your rights as described in a previous section. In any case, we recommend that you periodically review this privacy policy to find out how we protect your data.

If you have any doubts about this, do not hesitate to contact us by sending an email to