Chatbot
What is a Chatbot?
one Chatbot It is software that is increasingly used on the websites of companies that sell services or products. onlineThis is a program designed to engage in conversation with visitors to a page through a text chat, with the aim of helping, resolving queries or performing any other task that improves the user experience.
This is a tool that is gaining special prominence in the customer service sections of corporate websites due to its usefulness and proximity to the customer. Thanks to the continuous improvement and evolution of AI, today, communicating with a chatbot It is a simple process for coming up with solutions, allowing conversations to flow normally and naturally.
By approach and operation, the Chatbot is a tool to offer each individual personalized interaction and attention, focusing on solving the situation or answering any questions that may arise. Furthermore, because it is fully integrated into the web, it does not require additional downloads for the user, always finding it in a specific section of the page.
With continuous improvements in artificial intelligence algorithms, these text-based chat bots have been improving exponentially in recent years. It is estimated that in the future, they will be the main element with which to offer assistance to users on company websites.
What is a Chatbot for?
A Chatbot is used to provide answers, solve problems, provide information and any other type of assistance that can be carried out through a voice chat. It is a tool that helps companies offer assistance to users on their website, being personalized and fully focused on solving the situation that each visitor poses with questions or doubts.
It also serves to improve the usability of a website and the services it offers. It is a way to optimize resources and reduce costs.
Examples of Chatbots
There are currently numerous examples of Chatbots that can be taken into account, since many large companies use them to provide support and attention to consumers on their websites. In fact, even on our smartphones we have cases of this type of bots with proposals such as Siri, iOS, or Google Assistant on Android.
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