Chatbot
what is a Chatbot
one Chatbot is software that is increasingly used on the web pages of companies that sell services or products online. It is a program designed to start a conversation with the visitors of a page through a text chat, in order to help, resolve doubts or do any other task that improves the user experience .
This is a tool that is gaining special prominence in the customer service sections of corporate websites due to its usefulness and proximity to the customer. Thanks to the continuous improvement and evolution of AI, today, communicating with a chatbot it's a simple process for coming up with solutions, allowing conversations to flow normally and naturally.
By approach and operation, the Chatbot it is a tool to offer each individual interaction and personalized attention, focusing on solving the situation or answering the doubts that arise. In addition, due to the fact that it is fully integrated into the web, it does not require additional downloads for the user, always finding it in a specific section of the page.
With the continuous improvements in AI algorithms, these text chat oriented bots are improving exponentially in recent years. It is estimated that in the future, they will be the main element with which to offer assistance to users on company websites.
What is one for Chatbot
one Chatbot serves to offer answers, solve problems, give information and any other type of assistance that can be carried out through a voice chat. It is a tool that helps companies offer assistance to users on their website, this being personalized and fully focused on solving the situation raised by each visitor with questions or doubts.
It also serves to improve the usability of a website and the services it offers. It is a way to optimize resources and reduce costs.
Examples of Chatbot
There are currently numerous examples of Chatbot which can be taken into account, since many large companies use them to provide support and attention to consumers on their websites. In fact, even on our smartphones we have cases of this kind of bots with proposals like Siri, iOS, or Google Assistant on Android.
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